---
title: "Hiya Spam Blocker is not working on my iPhone"
description: "Steps to fix the Hiya Spam Blocker app when it stops blocking calls or showing caller ID on iPhone"
url: https://spamblocker-support.hiya.com/en/articles/4-hiya-spam-blocker-is-not-working-on-my-iphone
collection: "Troubleshooting"
updated: 2026-11-10
language: en
---

# Hiya Spam Blocker is not working on my iPhone

Steps to fix the Hiya Spam Blocker app when it stops blocking calls or showing caller ID on iPhone

## Quick fixes

1.  **Update the app** in the App Store (requires iOS 13 or above)
    
2.  **Check that Hiya Spam Blocker is enabled** in Settings → Phone → Call Blocking & Identification
    
3.  **Don’t force-quit the app** — Hiya Spam Blocker needs to run in the background to update its spam database and provide the most up-to-date spam and fraud protection
    
4.  **Open Hiya Spam Blocker once a day** — this triggers a spam list update if the background refresh hasn’t run
    

## Full reset (if quick fixes don’t work)

**Important:** Uninstalling will erase your block list. You may want to take a screenshot before uninstalling.

1.  Disable Hiya Spam Blocker in Settings → Phone → Call Blocking & Identification
    
2.  Force-quit the Settings app
    
3.  Uninstall Hiya Spam Blocker
    
4.  Restart your device
    
5.  Reinstall Hiya Spam Blocker and re-enable the toggles
    
6.  If you have a Premium subscription, open Hiya Spam Blocker and go to **Settings → Contact & Support → Restore subscription** to re-enable your Premium features.
    

## Still not working?

If you’ve completed the full reset above and spam calls are still getting through, there may be a temporary issue with the blocking service. Contact support to report your bug from **Settings → Help and Support** — this helps us track the issue.