---
title: "Call Screener isn't working on Android"
description: "Fix Call Screener on Android when it's stuck, not screening, sending calls back, or screening your contacts"
url: https://spamblocker-support.hiya.com/en/articles/39-call-screener-isn-t-working-on-android
collection: "Troubleshooting"
updated: 2026-11-08
language: en
---

# Call Screener isn't working on Android

Fix Call Screener on Android when it's stuck, not screening, sending calls back, or screening your contacts

_Call Screener requires a Premium subscription and Android v15.0.0 or later. To set up or turn off Call Screener, see_ [_How to use Call Screener on Android_](https://apphelp.hiya.com/en/articles/32-how-to-use-call-screener-on-android)_._

If Call Screener isn't behaving as expected, try the steps below.

## First, for general issues

If the app isn't blocking calls or showing caller ID at all, start with [Hiya Spam Blocker is not working on my Android device](https://apphelp.hiya.com/en/articles/3-hiya-spam-blocker-is-not-working-on-my-android-device) — it covers app updates, the default phone app, permissions, and battery settings.

## Screening seems stuck

A call shows “screening” for a long time, or screening runs after you snoozed it:

-   If you snoozed screening, open the Call Screener status row and tap **End now**
    
-   Turn **Screen my calls** off and back on (**Settings → Call Screening & Visual Voicemail**)
    
-   If it's still stuck, restart your phone and confirm you're on the latest version
    

## You're not receiving calls, or calls seem forwarded away

-   Open **Settings → Call Screening & Visual Voicemail** and tap **Deactivate** — the app removes call forwarding from your carrier line. Reactivate if you still want screening.
    
-   If calls are still forwarded afterward, see [Call forwarding and accessing voicemails](https://apphelp.hiya.com/en/articles/30-call-forwarding-and-accessing-voicemails) to clear it manually
    

## A saved contact is being screened

-   In **Screen calls from**, choose **Unknown callers only** so calls from your contacts ring through. See [How to allow all calls from your contacts](https://apphelp.hiya.com/en/articles/13-how-to-allow-all-calls-from-your-contacts).
    

## Still not working?

If you're receiving no calls, calls are being sent back to the people calling you, or screening is stuck after the steps above, contact support via **Settings → Help and Support** in the app.