Hiya Spam Blocker's visual voicemail lets you see, play, and read transcripts of your voicemails directly in the app — without calling your carrier's voicemail box.
Visual voicemail is part of Call Screener, which requires a Premium subscription. If you haven't set up Call Screener yet, see How to use Call Screener on iPhone or How to use Call Screener on Android first.
Where to find your voicemails
Open the app and tap the Calls tab. Voicemails appear inline in your call log with a voicemail indicator. Tap any entry to open the voicemail player.
Setting up voicemail transcription
To enable transcription:
Open a voicemail in the player
Tap Enable Transcription
When prompted, allow Speech Recognition access in your device settings
Once enabled, transcripts appear below the audio player. If a transcript couldn't be generated, the player shows No transcription available.
iPhone: If you previously denied Speech Recognition access, go to Settings → Hiya → Speech Recognition and turn it on.
Android: If you previously denied Speech Recognition access, go to Settings → Apps → Hiya → Permissions and enable the Microphone permission.
Troubleshooting
Voicemails not loading or inbox is empty
Check your internet connection — visual voicemail requires a data or Wi-Fi connection
Force-close and reopen the app
Clear the app cache (Android): go to Settings → Apps → Hiya → Storage and tap Clear Cache
If you recently reinstalled the app, you may need to reactivate Call Screener: open Hiya Spam Blocker, tap Settings → Call Screening & Visual Voicemail, and tap Activate
Can't play a voicemail
Make sure your phone volume is turned up and not on silent
Try switching to speaker or headphones
If audio is garbled, this is usually a carrier-side encoding issue — no action is needed on your end
Transcription stuck or unavailable
Check that Speech Recognition is allowed in your device settings for Hiya Spam Blocker
An active internet connection is required for transcription
Not all voicemails can be transcribed — short recordings or poor audio quality may return No transcription available
If you deleted the app and calls are still being forwarded
Deleting Hiya Spam Blocker without first deactivating Call Screener can leave call forwarding active on your carrier line. See Call forwarding and accessing voicemails for instructions on how to remove it.