---
title: "Why was my account charged?"
description: "How app store billing works and how to dispute unexpected charges or get a refund"
url: https://spamblocker-support.hiya.com/en/articles/21-why-was-my-account-charged
collection: "Subscription & Billing"
updated: 2026-11-10
language: en
---

# Why was my account charged?

How app store billing works and how to dispute unexpected charges or get a refund

Hiya does not process payments directly. All subscriptions are managed through **Apple App Store** (iPhone) or **Google Play Store** (Android).

## Why was I charged?

-   **Free trial ended:** If you started a free trial and didn't cancel before it expired, your subscription automatically converted to a paid plan.
    
-   **Auto-renewal:** Subscriptions renew automatically unless you cancel before the renewal date.
    
-   **Family sharing:** Someone on your family account may have subscribed.
    

## How to check your active subscriptions

**iPhone:** Settings > \[your name\] > Subscriptions

**Android:** Play Store > Profile > Payments & subscriptions > Subscriptions

## How to request a refund

**Apple:** Visit [reportaproblem.apple.com](https://reportaproblem.apple.com), sign in with your Apple ID, find the charge, and request a refund.

**Google:** Visit [play.google.com/store/account/subscriptions](https://play.google.com/store/account/subscriptions), find Hiya Spam Blocker, and tap 'Report a problem' to request a refund.

Refund decisions are made by Apple or Google, not by Hiya. Most requests are processed within 48 hours.