---
title: "Premium not activating after payment"
description: "Fix Premium features not working after purchasing a subscription on Android or iPhone"
url: https://spamblocker-support.hiya.com/en/articles/20-premium-not-activating-after-payment
collection: "Subscription & Billing"
updated: 2026-11-10
language: en
---

# Premium not activating after payment

Fix Premium features not working after purchasing a subscription on Android or iPhone

If you've purchased Hiya Spam Blocker Premium but Premium features aren’t active, follow the steps below.

## iPhone

1.  Open the **App Store** app
    
2.  Tap your **profile icon** at the top right
    
3.  Tap **Subscriptions** and verify Hiya Spam Blocker shows as active
    
4.  Open Hiya Spam Blocker and go to **Settings → Restore subscription**
    
5.  You may need to restart your phone and reopen the app
    

## Android

1.  Open **Google Play Store**
    
2.  Tap your profile icon → **Payments & subscriptions → Subscriptions**
    
3.  Confirm Hiya Spam Blocker is listed as active
    
4.  Open Hiya Spam Blocker, open the **Premium** tab, and tap **Restore**
    
5.  Clear the app cache: **Settings → Apps → Hiya → Storage → Clear Cache**
    
6.  You may need to restart your phone and reopen the app
    

## Still not working?

If Premium still isn't activating after these steps, go to **Settings → Help and support** to contact our support team. Please provide the phone number associated with your subscription.

June 4, 2026 - All versions