---
title: "Premium features not working after subscribing"
description: "How to restore your Premium purchase if features aren't showing"
url: https://spamblocker-support.hiya.com/en/articles/11-premium-features-not-working-after-subscribing
collection: "Subscription & Billing"
updated: 2026-11-10
language: en
---

# Premium features not working after subscribing

How to restore your Premium purchase if features aren't showing

## Option 1: Restore your purchase in the app

1.  Open Hiya Spam Blocker
    
2.  Tap the **Premium** tab
    
3.  Scroll down and tap **Restore**
    

## Option 2: Update the app, then restore

1.  Open the **App Store** (iPhone) or **Google Play Store** (Android)
    
2.  Tap your **profile icon**
    
3.  Find **Hiya** and tap **Update** to get the latest version
    

Once updated, open Hiya Spam Blocker and restore Premium:

-   **iPhone:** go to **Settings → Contact & Support → Restore subscription**
    
-   **Android:** open the **Premium** tab and tap **Restore**
    

## Still not working?

-   **Check your account** — make sure you're signed into the same Apple ID or Google account you used to subscribe
    
-   **Try reinstalling** — uninstall Hiya Spam Blocker, restart your device, reinstall, then tap **Restore** again
    

**Family Sharing:** Hiya Spam Blocker Premium subscriptions cannot be shared through Family Sharing on either Android or iOS. Each user needs their own subscription.

June 4, 2026 - All versions